Last updated: 24 September 2026
Seafood problems
If seafood arrives damaged, spoiled, incorrect or short in quantity, contact us within 48 hours of delivery. Include your order number, a description of the problem and clear photos or videos showing the affected products.
We will review the evidence and arrange a replacement for confirmed affected items. Please contact us before sending anything back.
Change of mind
We do not accept change-of-mind returns or exchanges for seafood.
Cash vouchers
Vouchers are non-refundable and cannot be exchanged for cash.
Your rights
This policy, including the reporting window and replacement remedy, does not limit any rights or remedies that cannot be excluded under applicable Singapore law.
Contact Pacific Prime Seafood at hello@pacificprimeseafood.store or WhatsApp +65 8110 5935.